Store Manager: Lead Operations & Elevate Customer Experience

Workstream; Cleveland (OH); On-site; USD 48,000 - 63,000; Full time

Job summary

Smoothie King in Cleveland, OH is seeking an experienced Store Manager to oversee daily operations, staff performance, and customer service, while monitoring financial results and brand standards. You’ll champion guest satisfaction, coach employees, schedule, and manage inventory to minimize losses.

You will lead recruiting, training, budgeting, merchandising, and promotional displays, drive sales targets, ensure compliance with safety regulations, and create a positive, welcoming environment

Qualifications

• Experience in managing store operations and staff.
• Strong focus on customer service and guest experience.
• Ability to manage budgets and inventory effectively.

Responsibilities

• Recruiting and training staff
• Managing budgets and merchandising
• Stock control and pricing management
• Driving sales targets and profitability
• Ensuring safety and health regulations compliance
• Liaising with management and executing promotions
• Providing opportunities for staff advancement

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

IT skills

Problem-solving

Initiative

Leading by example

Job description

Smoothie King in Cleveland, OH is seeking an experienced Store Manager to oversee daily operations, staff performance, and customer service, while monitoring financial results and brand standards. You’ll champion guest satisfaction, coach employees, schedule, and manage inventory to minimize losses.

You will lead recruiting, training, budgeting, merchandising, and promotional displays, drive sales targets, ensure compliance with safety regulations, and create a positive, welcoming environment