Store Lead: Retail Ops & Customer Experience

Omahakroc; Davenport (IA); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Davenport, IA is seeking a Lead Store Sales Associate to support the store management team and maintain efficient operations. The role emphasizes excellent customer service, leadership in the absence of management, and daily retail responsibilities.

Responsibilities include assisting with sales, opening/closing processes, banking, and inventory management. The position offers paid training and growth opportunities within a mission-driven environment.

Qualifications

• Ability to speak, write and understand English.
• Basic computer skills including Point of Sale System and payroll program.
• Proficient cash handling and accurate change-giving abilities.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Skills

English communication

POS system

Payroll software

Cash handling

Education

High School Diploma or equivalent

Job description

The Salvation Army Thrift Store in Davenport, IA is seeking a Lead Store Sales Associate to support the store management team and maintain efficient operations. The role emphasizes excellent customer service, leadership in the absence of management, and daily retail responsibilities.

Responsibilities include assisting with sales, opening/closing processes, banking, and inventory management. The position offers paid training and growth opportunities within a mission-driven environment.