Floating Store Manager

The Salvation Army North & Central Illinois Division; Des Moines (IA); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance (Basic & Voluntary)

Pension / 403(b)

Sick Days

Vacation Days

Paid Holidays

Employee Discount

Job summary

The Salvation Army North & Central Illinois Division in Des Moines, IA is seeking a Store Manager for our thrift store. You will oversee all store operations, supervise staff, manage sales goals, and ensure community-focused service as part of our mission.

Responsibilities include staff scheduling, payroll processing, donor handling, customer service excellence, budget adherence, and daily reporting to leadership.

Qualifications

• Leadership experience supervising store staff
• Payroll processing and scheduling experience
• Knowledge of OSHA safety policies and store compliance

Responsibilities

• Lead store operations, staff supervision, and customer service.
• Oversee donation intake, pricing, presentation, and inventory tracking.
• Manage cash handling, deposits, and budget adherence.

Job description

Location: Des Moines, IA

Pay: $21.00 per hour

Job Type: Full-time

Schedule: 40 hours per week. Monday - Saturday. Days, Nights, Weekends

Benefits: Health Insurance, Basic & Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee Discount

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You’ll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!