Store Manager

The Salvation Army USA Central Territory; Ankeny (IA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Medical, prescription drug, dental,  &

Vision, hearing coverage

Employer-paid life and AD&D

Disability coverage

Paid vacation, sick time, holidays

Flexible spending accounts

403(b) retirement plan

Pension plan for eligible employees

Job summary

The Salvation Army thrift store in Ankeny, IA seeks a Store Manager to lead daily operations, supervise staff, manage donations, pricing, and presentation, and ensure customer satisfaction. This full-time role demands strong leadership, payroll oversight, and adherence to safety policies.

You will drive sales, maintain budgets, and coordinate reporting with Regional leadership, while fostering a mission-driven, team-oriented environment.

Responsibilities

• Recruit, train, and supervise store staff.
• Manage scheduling and payroll processing.
• Implement company policies and practices in employee relations.
• Develop and implement strategies to meet production and sales goals.
• Oversee donation processes, pricing, and presentation.
• Manage store maintenance, safety, and appearance.
• Ensure compliance with OSHA and Salvation Army safety policies.
• Create an enjoyable shopping environment.
• Develop customer retention plans.
• Set an example for positive customer interactions.
• Oversee cash handling and daily deposits.
• Work within budget parameters.
• Manage inventory tracking for designated product lines.
• Maintain open communication with Regional Manager and Department Heads.
• Provide daily reports on store production and sales.
• Address customer complaints and provide education about the program.
• Recruit, interview and recommend for hire store staff.

Skills

Staff management

Payroll processing

Scheduling

Customer service

Job description

Store Manager

Location: Ankeny, IA

Pay: $22.00 per hour

Job Type: Full-time

Schedule: 40 hour per week. Must have flexible scheduling. Monday - Saturday days, evenings, weekends

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You'll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

  Communication & Reporting

  • Maintain open communication with Regional Manager and Department Heads
  • Provide daily reports on store production and sales
  • Address customer complaints and provide education about the program

  Supervisory Responsibility

  • In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
  • Train and supervise the store staff
  • In collaboration with the Regional Manager, provide direct reports with a personnel review
  • Review and approve time and attendance for store personnel using the current payroll system
  • Check time logs regularly, following all current regulations and trainings

  Training Provided

  • Paid training on register and store procedures
  • Ongoing coaching and support from store leadershipOpportunity to build retail and customer service skills

  Why Join Us

  • Mission-driven work that supports programs in your community
  • On-the-job training
  • Team-oriented environment
  • Employee Discount, Employee Assistance Program, and more!