Store Manager: Lead Growth & Team Excellence

Ross Stores, Inc.; Arnold (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Ross Stores, Inc. is seeking a Store Manager to lead all aspects of store operations, staffing, and customer service excellence. You will supervise the leadership team and associates, drive sales and profitability, and ensure adherence to safety and company policies in a fast-paced retail environment.

The role emphasizes recruiting, coaching, and developing staff, maintaining a high standard of customer service, and delivering store standards while working evenings and weekends as needed.

Qualifications

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.

Responsibilities

• Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.
• Leads all Company Best Practices and maximizes productivity.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses variance to Company standards with action plans.
• Ensures proper scheduling of Associates.
• Responsible for payroll administration including daily punch edits and Sunday payroll transmission.

Skills

Store management

Customer service

Leadership

Communication

English fluency

Job description

Ross Stores, Inc. is seeking a Store Manager to lead all aspects of store operations, staffing, and customer service excellence. You will supervise the leadership team and associates, drive sales and profitability, and ensure adherence to safety and company policies in a fast-paced retail environment.

The role emphasizes recruiting, coaching, and developing staff, maintaining a high standard of customer service, and delivering store standards while working evenings and weekends as needed.