Store Manager: Lead Growth & Customer Experience

FirstCash, Inc.; Fort Worth (TX); On-site; USD 20,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

Earned Wage Access

Employee discounts

Medical Benefits

Dental & Vision

Life Insurance

401(k) plan

Vacation/Sick Time

Tuition Reimbursement

Job summary

FirstCash, Inc. is seeking an experienced Store Manager to lead our team in a fast-paced retail environment, overseeing daily operations, driving sales, managing inventory, and ensuring exceptional customer experiences.

The role offers an hourly wage of $14.70–$25.00 with a monthly store performance bonus, full benefits, and opportunities for growth. Responsibilities include coaching staff, protecting assets, and building strong customer relationships.

Qualifications

• 18+ years old with a high school diploma, GED, or equivalent experience.
• 2+ years of management and customer service experience required.
• Retail, sales, or multi-unit retail experience preferred.
• Strong leadership, coaching, and employee development skills.
• Experience recruiting, developing, and retaining talent.
• Ability to analyze business results and drive performance improvements.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided).
• Bilingual applicants encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Team development

Sales management

Communication

Problem solving

Multi-tasking

Business analysis

Flexibility

Bilingual

Education

High school diploma or GED

Tools

POS systems

Basic computer skills

Job description

FirstCash, Inc. is seeking an experienced Store Manager to lead our team in a fast-paced retail environment, overseeing daily operations, driving sales, managing inventory, and ensuring exceptional customer experiences.

The role offers an hourly wage of $14.70–$25.00 with a monthly store performance bonus, full benefits, and opportunities for growth. Responsibilities include coaching staff, protecting assets, and building strong customer relationships.