Store Manager: Lead Fashion Team & Customer Experience

J.Jill; Richmond (VA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan

Career growth

Associate discount

401(k) plan

Medical benefits

PTO

Employee assistance

Job summary

J.Jill in Richmond, VA is seeking a collaborative, customer-obsessed Store Manager who brings an entrepreneurial spirit to drive a profitable, energetic store. You will lead a high-performing team, coach with clear communication, and provide a superb, personalized shopping experience while staying true to our brand.

You’ll own store performance by analyzing sales trends, setting goals, and executing strategies, while maintaining product knowledge and visual standards.

Qualifications

• 4+ years of Women’s Specialty Retail experience with at least 1 year in a leadership role.
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong customer service skills and ability to build lasting relationships.
• Experience in analyzing business trends and executing action plans.
• Passion for fashion, styling, and merchandising.
• Excellent communication skills and ability to manage ambiguity with confidence.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Act as a role model, develops and maintains strong customer relationships through genuine interactions. Participate in local outreach, events and networking opportunities to build brand presence.
• Hire, develop, and lead a diverse, high-performing team that embodies J.Jill’s values. Foster a collaborative and positive work environment through coaching, clear communication, and recognition all while empowering individuals to exceed individual and store goals.
• Drive store performance by analyzing sales trends, setting goals, and implementing strategies to meet or exceed targets while ensuring a seamless shopping experience.
• Maintain deep knowledge of J.Jill’s products to provide customers with personalized styling recommendations and build confidence in their choices.
• Ensure smooth daily operations, manage inventory, and uphold visual merchandising standards, including floor sets, that align with company guidelines.
• Take ownership of store performance, addressing challenges with a proactive and solution-oriented mindset.
• Navigate various communication settings across different levels of the organization, adjusting messaging to fit diverse audiences.

Skills

Team leadership

Customer service

Sales analysis

Communication

Coaching

Job description

J.Jill in Richmond, VA is seeking a collaborative, customer-obsessed Store Manager who brings an entrepreneurial spirit to drive a profitable, energetic store. You will lead a high-performing team, coach with clear communication, and provide a superb, personalized shopping experience while staying true to our brand.

You’ll own store performance by analyzing sales trends, setting goals, and executing strategies, while maintaining product knowledge and visual standards.