Store Manager: Lead Customer Experience & Team Growth

KnitWell Group; Williamsburg (VA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group is seeking a Store Manager for our Williamsburg, VA location. You will lead customer and associate experiences, drive profitable store performance, and coach a high-performing team to meet store goals.

You will oversee operations, visual standards, community engagement, and budgeting, while leveraging technology to ensure a seamless omnichannel shopping experience. This role requires strong leadership and a guest-focused mindset.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and the ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and able to operate a POS system.

Responsibilities

• Lead customer and associate experiences to drive a profitable store.
• Focus on customer experience, operational performance, and visual standards.
• Coach and develop the store team to reach potential.
• Ensure welcoming experience for all customers and associates.
• Oversee store profitability, budgeting, and payroll with reporting tools.

Skills

Hospitality mindset

People management

Leadership

Communication

POS proficiency

Tools

POS system

Job description

KnitWell Group is seeking a Store Manager for our Williamsburg, VA location. You will lead customer and associate experiences, drive profitable store performance, and coach a high-performing team to meet store goals.

You will oversee operations, visual standards, community engagement, and budgeting, while leveraging technology to ensure a seamless omnichannel shopping experience. This role requires strong leadership and a guest-focused mindset.