Store Manager: Lead Brand, Team & Customer Experience

Lush Fresh Handmade Cosmetics North America; Naperville (IL); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

50% discount on products

Growth from within

Unconventional retail structure

Opportunity for growth

Job summary

Lush North America is seeking a Store Manager in Naperville to lead store operations, sales, and team development. You will recruit, train, and coach the management team while driving customer experiences that reflect our brand values and ethos.

Responsibilities include budgeting, achieving sales targets, and promoting a diverse, inclusive environment through DEIB initiatives and staff development. Growth and hands-on leadership are central to this role.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team and training and developing your management team.
• Oversee all aspects of the retail business, including budgets and sales targets.
• Create an environment that fosters a strong customer experience, staff experience and operational excellence.
• Lead your team with feedback, development plans and DEIB initiatives.

Skills

HR skills

Hiring

Scheduling

Training

Conflict resolution

Performance management

Customer service

Leadership

Communication skills

Time management

Sales skills

Skincare knowledge

Job description

Lush North America is seeking a Store Manager in Naperville to lead store operations, sales, and team development. You will recruit, train, and coach the management team while driving customer experiences that reflect our brand values and ethos.

Responsibilities include budgeting, achieving sales targets, and promoting a diverse, inclusive environment through DEIB initiatives and staff development. Growth and hands-on leadership are central to this role.