Store Manager: Lead a Bold, Inclusive Beauty Team

Internal Job Board; Nashua (NH); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Product discount

Growth from within

Entrepreneurial spirit

Job summary

Lush North America is seeking a Store Manager for our Pheasant Lane location in Nashua, NH. You will lead a retail team, align with our values, manage budgets, and drive customer experience and sales performance.

Responsibilities include recruiting, training, and developing staff, maintaining brand standards, and delivering outstanding service while upholding DEIB principles. Expect a dynamic, growth-focused environment with competitive benefits.

Qualifications

• 3–5 years of managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Analytical, critical thinking and troubleshooting abilities.
• Excellent organization and time management.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team.
• Training and developing your management team.
• Training and developing your team on brand, product, and service.
• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on ethics and sustainability.
• Product Passion: deepen product knowledge and provide informed recommendations.
• Driving Sales: develop and execute business plans to improve KPIs and sales goals.
• Leadership Practices and Staff Development: coach and develop your team.
• DEIB: maintain a diverse, inclusive environment and promote equity.
• Engagement and Performance: analyze performance concerns and create action plans.
• Recruitment and Selection: form diverse teams and promote equality.
• Operational Excellence: policies, stock, visuals, scheduling to stay within budget.

Skills

Retail management

HR skills

Listening skills

Analytical thinking

Time management

Customer service

Sales skills

Skincare knowledge

Flexible hours

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager for our Pheasant Lane location in Nashua, NH. You will lead a retail team, align with our values, manage budgets, and drive customer experience and sales performance.

Responsibilities include recruiting, training, and developing staff, maintaining brand standards, and delivering outstanding service while upholding DEIB principles. Expect a dynamic, growth-focused environment with competitive benefits.