Store Manager: Inspire Teams & Elevate Customer Experience

White-House-Black-Marke; Cincinnati (OH); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Bonuses

Employee discounts

Professional development

Job summary

White House Black Market in Cincinnati, OH is looking for a Store Manager to lead a retail team and deliver a memorable, personalized customer experience. You will drive store performance, coach associates, manage payroll and schedules, and use reporting to improve metrics while maintaining a visually inspiring store environment.

The role requires 5+ years in retail management, strong leadership, and the ability to build community connections through in-store events and partnerships.

Qualifications

• 5+ years of retail management experience required.
• Ability to hire, develop and coach a team to deliver customer service.
• Strong leadership, accountability and communication skills.

Responsibilities

• Define vision and strategy to drive a customer-centered culture and store performance.
• Hire, develop and coach a retail team; manage payroll and schedules.
• Lead the team with guidance, feedback and accountability; use reporting to improve metrics.
• Maintain an inspiring store environment reflecting brand standards and policies.
• Build community connections through events and partnerships.

Skills

Retail management

Leadership

Customer service

Tools

POS systems

Job description

White House Black Market in Cincinnati, OH is looking for a Store Manager to lead a retail team and deliver a memorable, personalized customer experience. You will drive store performance, coach associates, manage payroll and schedules, and use reporting to improve metrics while maintaining a visually inspiring store environment.

The role requires 5+ years in retail management, strong leadership, and the ability to build community connections through in-store events and partnerships.