Retail Store Manager — Lead Team, Elevate Customer Experience

White House Black Market; Cincinnati (OH); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

White House Black Market is seeking a Store Manager in Cincinnati to lead its team and deliver a superior, customer-centered shopping experience. You will drive store performance, coach associates, and ensure brand standards are reflected in all interactions and the selling environment.

Responsibilities include labor and payroll oversight, scheduling, and achieving sales goals while fostering a welcoming atmosphere.

Qualifications

• Minimum 5 years of retail management experience; 2+ years as Store Manager.
• Must be at least 18 years old.
• Flexibility with nights, weekends, and holidays.
• Strong leadership and communication skills.
• Ability to analyze reports and drive sales through planning.

Responsibilities

• Define vision and strategy to prioritize customer-centered culture and drive results.
• Hire, develop, and coach a retail team to deliver a customer-centered experience.
• Own store financial performance, payroll, schedules, and sales goals.
• Lead with clear expectations, provide guidance, and empower the team.
• Use store reporting to create action plans and improve metrics.
• Maintain a visually inspiring store environment reflecting brand standards.
• Engage with brand priorities and communicate messages to teams.
• Ensure compliance with policies and practices.
• Build community connections through events and philanthropy.

Skills

Retail leadership

Team management

Customer service

Store operations

Job description

White House Black Market is seeking a Store Manager in Cincinnati to lead its team and deliver a superior, customer-centered shopping experience. You will drive store performance, coach associates, and ensure brand standards are reflected in all interactions and the selling environment.

Responsibilities include labor and payroll oversight, scheduling, and achieving sales goals while fostering a welcoming atmosphere.