Store Manager in Training (MIT)

Insomnia Cookies; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training in downtown Raleigh! This exciting role offers the chance to lead a dynamic team, ensuring exceptional customer service and adherence to company standards. With competitive hourly compensation, benefits starting after 60 days, and a fun work environment, this opportunity is perfect for hospitality-focused individuals eager to grow in their careers. Enjoy perks like a monthly cellphone stipend, paid vacation, and free cookies with every shift. If you're ready to make a difference in a thriving company, apply today!

Benefits

Market Competitive Hourly Compensation

End-of-Period Store Bonus

Comprehensive Benefits

$25.00 Monthly Cellphone Stipend

Pet Insurance

10 Days Paid Vacation

2 Paid Personal Days

Job Stability

Growth/Promotion Opportunities

FREE Cookies with Every Shift

Qualifications

• 2+ years of supervisory experience in restaurant or retail.
• Experience with conducting in-person interviews.

Responsibilities

• Supervise and train team members engaged in cookie sales.
• Support Store Ops Manager with inventory control and scheduling.

Skills

Supervisory Experience

Point of Sale (POS) Systems

MS Office Proficiency

Training and Coaching

Customer Service Excellence

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our downtown Raleigh, NC store located on Fayetteville St. We are seeking hospitality-focused individuals eager to join our industry-leading, rapidly growing, and nationally recognized company!

Our MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting the first day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as an MIT?

• Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead onboarding and initial training for new hourly staff
• Conduct initial interviews for potential new hires in the manager’s absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Ensure staff adherence to Insomnia Cookies’ standards (baking, uniform, policies)
• Drive upselling and customer service excellence, ensuring team members do the same

Desired skills/experience:

• At least 2 years of supervisory experience in restaurant or retail
• Experience conducting in-person interviews for hourly support staff
• Experience with Point of Sale (POS) systems
• Proficiency with MS Office, Word, and Applicant Tracking Systems
• Availability to work a 4-5 day week, including 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18+ and legally eligible to work in the U.S.

About us:

Founded in a college dorm by Seth Berkowitz, Insomnia Cookies has grown into a global brand with over 300 stores, known for its warm, delicious cookies delivered all day and night. Headquartered in Philadelphia, we’re revolutionizing the cookie game by truly "Imagining What’s Possible"!