Store Manager in Training (MIT)

Insomnia Cookies; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training in downtown Raleigh. This exciting role involves supervising a dynamic team, conducting interviews, and ensuring exceptional customer service. With a focus on hospitality, you'll lead a fun environment where cookies are served fresh daily. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth. If you're passionate about leadership and creating memorable experiences, this position is perfect for you!

Benefits

Market Competitive Hourly Compensation

End-of-Period Store Bonus

Comprehensive Benefits

$25 Monthly Cellphone Stipend

Pet Insurance

10 Days Paid Vacation

2 Paid Personal Days

Job Stability

Growth Opportunities

FREE Cookies with Every Shift

Qualifications

• 2+ years of supervisory experience in a restaurant or retail environment.
• Experience in conducting interviews for hourly staff.

Responsibilities

• Supervise and train team members during shifts.
• Conduct initial interviews for new hires in manager's absence.

Skills

Supervisory Experience

Point of Sale (POS) Systems

MS Office Proficiency

Customer Service Skills

Education

High School Diploma or Equivalent

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our downtown Raleigh NC store located on Fayetteville St. We are seeking hospitality-focused individuals eager to join our industry-leading, rapidly growing, and nationally recognized company!

Our MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead onboarding and initial training for new hourly staff
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)
• Ensure all team members excel in upselling and customer service

Desired skills/experience:

• At least 2 years of supervisory experience in a restaurant or retail store
• Experience conducting in-person interviews for hourly support staff
• Experience with Point of Sale (POS) systems
• Proficiency in MS Office, Word, and Applicant Tracking Systems
• Availability to work a 4-5 day work week, including 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18 years or older and legally eligible for employment in the U.S.

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years later, our innovative bakery + delivery concept has become a cult brand loved for its warm, delicious cookies available all day and late into the night. With over 300 stores worldwide, our flagship in Philadelphia, and a growing shipping and gifting portfolio, we are revolutionizing the cookie game under the motto "Imagining What's Possible".