Store Manager II: Lead Retail Ops & Team Excellence

FedEx Office and Print Services; Capitola (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx Office is seeking a Store Manager I or II to lead the daily operations of a low or lower complexity store in Capitola, California. You will supervise, coach and develop a team, drive sales, model the Purple Promise, and ensure exceptional customer experiences.

Responsibilities include using FedEx Office tools to manage personnel, inventory, and financials, maintaining store controls, and delivering results that meet or exceed targets while complying with safety and company policies.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Understand and model FedEx Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets

Skills

Microsoft Office

Education

Associate degree or some college

High school diploma or GED

Job description

FedEx Office is seeking a Store Manager I or II to lead the daily operations of a low or lower complexity store in Capitola, California. You will supervise, coach and develop a team, drive sales, model the Purple Promise, and ensure exceptional customer experiences.

Responsibilities include using FedEx Office tools to manage personnel, inventory, and financials, maintaining store controls, and delivering results that meet or exceed targets while complying with safety and company policies.