Store Manager - Highland Park

Brobston Group; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CELINE seeks a Store Manager in Dallas Highland Park to lead the store team, manage merchandise and deliver exceptional customer service while achieving sales targets. The role emphasizes operational excellence, staff recruitment and development, and maintaining luxury standards across all store activities.

The ideal candidate brings extensive luxury retail experience, proven leadership, and a passion for building strong client relationships and team engagement.

Qualifications

• 7–10 years in store management experience, preferably in luxury settings.
• Computer literate; able to learn and use various software packages.
• Strong leadership and team development capabilities.

Responsibilities

• Oversee overall store management, staff, merchandise and customer service to achieve sales objectives.
• Maintain high operational and merchandising standards.
• Recruit, induct, and develop staff; build motivated teams and manage performance.
• Drive sales, client relationships, and clienteling to meet budgets.
• Ensure payroll accuracy using Kronos and adherence to company policies.

Skills

Store management

Team leadership

Customer service

Retail operations

Education

Bachelor’s degree or equivalent experience

Tools

Kronos

POS systems

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision.

CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

Celine is currently seeking a Store Manager to lead the team a Dallas Highland Park!

YOUR WORK ENVIRONMENT

The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

YOUR IMPACT:

Organization:

• Maintain a clear and effective store organization (by support functions and product categories)
• Communicate on all organizational changes within the store

Recruitment and Induction:

• Engage in the recruiting process of staff along with Human Resources and Regional Manager
• Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
• Maintain a pool of potential candidates

Staff Development and Retention:

• Play a key role in team motivation by establishing a real team spirit and teamwork environment
• Organize a monthly review of staff on One-to-One basis
• Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources
• Evaluate individual staff performance through MPP process
• Retain staff by identifying and developing growth potential of individual staff members

Sales:

Continuously empower sales staff and ensure principles of Céline customer service are followed

Drive sales to meet or exceed sales budgets

Find opportunities to and aid sales associates in fortifying client relationships through clienteling

Follow on a day-to-day basis the sales performance of the store, and a monthly basis the sales performance of the sales associates

Set individual monthly objectives for each member of the team

Product Category Management:

Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)

Keep all product support tools well organized and ensure all team members have access to the information

Store Visuals:

Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser

Human Resources:

Supervise store personnel and carry out company policies

Payroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.

Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed

Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office

Responsible for personnel matters including hiring and termination (with approval from Regional & HR)

Coach and develop employees in all areas of performance and lead full MPP responsibility

KEYS FOR SUCCESS

Education:

• Business School, University, or "equivalent experience"
• Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.