Store Manager - Fine Jewelry

Fourth Floor; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Fourth Floor, a boutique fine jewelry brand, seeks a General Manager for the Boston Newbury Street location to lead sales, service, and daily operations.

The role requires 3–5+ years of leadership in jewelry or luxury retail, strong clienteling, and the ability to train and coach a high-performing team on the floor and in back-of-house functions.

Qualifications

• 3–5+ years of experience leading and developing a team.
• Experience in high-touch jewelry or luxury retail is a plus.
• Strong communication and customer service skills required.

Responsibilities

• Drive store sales and performance while delivering a premier client experience.
• Lead by example on the sales floor and support the team in achieving store goals.
• Oversee hiring, training, coaching, and ongoing development of the team.
• Maintain a client-focused store environment and build customer relationships.
• Oversee day-to-day operations including scheduling, inventory, and standards.
• Monitor performance, prepare reports, and identify improvement opportunities.
• Ensure company policies and standards are consistently followed.

Skills

Team leadership

Client service

Communication skills

Organizational skills

Jewelry retail experience

POS systems

MS Office

Education

Bachelor's degree preferred

Tools

POS systems

Retail software

Job description

Our client, a boutique fine jewelry brand, is seeking a General Manager to join their Boston team and lead their Newbury Street location!

Responsibilities:

• Drive overall store sales and performance while maintaining a strong client experience.
• Lead by example on the sales floor and support the team in achieving store goals.
• Oversee hiring, training, coaching, and ongoing development of the team.
• Maintain a positive, client-focused store environment and build strong customer relationships.
• Support local outreach and initiatives to increase store awareness and traffic.
• Oversee day-to-day store operations, including scheduling, inventory, and general store standards.
• Monitor sales and team performance, prepare regular reports, and identify opportunities for improvement.
• Ensure company policies, procedures, and operational standards are consistently followed.

Qualifications:

• 3–5+ years of experience
• Proven experience leading, training, and developing a team.
• Hands-on leadership style with the ability to work effectively on the sales floor.
• Strong communication, interpersonal, and customer service skills.
• Highly organized, dependable, and able to manage multiple priorities.
• Experience in jewelry or high-touch retail is a plus.
• Proficiency with Microsoft Office and retail POS systems.
• Bachelor's degree preferred but not required.

Full Time On Site.

Salary: $80,000-$100,000 + bonus