Store Manager - Fayette Mall - Lexington, KY

H&M; Lexington (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

H&M is seeking a Store Manager in Lexington, KY to lead the full store team and deliver an exceptional omni-channel customer experience. You will drive visual standards, commercial execution, and a culture that promotes collaboration and entrepreneurial spirit while analyzing sales data to optimize results and profits.

You will guide budget planning, customer service excellence, and in-store initiatives like loyal program promotion and sustainability efforts, maintaining strong store operations

Qualifications

• Experience leading a store team and delivering an omni‑channel customer experience.
• Strong focus on visuals, commercial standards, and in‑store operations.
• Ability to analyze sales, plan budgets, and drive profit.

Responsibilities

• Oversee total omni customer experience in the store and ensure visual and commercial standards.
• Lead and develop the store team; foster collaboration and entrepreneurial spirit.
• Analyze sales performance and follow up with plans to optimize results and profits.
• Promote customer loyalty initiatives and sustainability programs in store.
• Manage store opening/closing routines and administrative operations.

Job description

Company DescriptionJob Description

About the Role

As a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends

Team & Development

• Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Ensure a clean and tidy sales floor and back of house.
• Ensure high fashion quality, visual and commercial product presentation, with great garment care.
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for & supports with the daily opening & closing of store routines and processes
• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store