H&M Part Time Sales Advisor

Southplainsmall; Lubbock, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

H&M in Lubbock, TX is seeking a Sales Advisor to welcome customers, share fashion knowledge, and actively sell our products. You’ll guide shoppers through the store experience and promote our Hello Member loyalty app while maintaining a clean, organized sales floor.

You’ll work with the team on garment care, stock presentation, and omni-channel services like Click & Collect and in-store tech tools, delivering outstanding service from opening to closing.

Qualifications

• Provide excellent customer service and guide customers through the store, omni experience where available.
• Promote and sell products to customers using fashion knowledge.

Responsibilities

• Sell products and promote Hello Member loyalty app.
• Guide customers through fashion trends, stories and products in-store.
• Maintain garment care and presentation; keep the floor tidy and stocked.
• Support seamless omni-channel services (Instore Care App, Click & Collect, Smart Store).
• Assist opening/closing and follow health and safety guidelines.

Skills

Customer service

Sales skills

Fashion knowledge

Omni-channel experience

Tools

Instore Care App

Click & Collect

Smart Store

Job description

s a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

A Day in the Life Working at H&M

• Customer Sales & Profit
• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities.