H&M Sales Advisor-Lexington

H&M; Lexington (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A global fashion retailer is seeking a Sales Advisor in Lexington, KY, to provide outstanding customer service and promote fashion products. The role involves engaging customers, staying updated on trends, and maintaining store presentation. Ideal candidates have strong communication skills and a passion for fashion. Join a dynamic team where each day brings new challenges and opportunities to enhance customer experience.

Qualifications

• Engage with customers to provide excellent service.
• Stay updated on fashion trends and provide relevant information.
• Collaborate with team to ensure operational excellence.

Responsibilities

• Provide excellent customer service and support.
• Promote and sell fashion products to enhance customer experience.
• Maintain a clean and organized sales floor.

Skills

Customer service skills

Fashion trend awareness

Communication skills

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)