Department Manager- Palisades Mall

H&M; Valley Cottage (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

H&M in Valley Cottage, NY is seeking a Department Manager to lead and energize the store team, foster an inclusive culture, and uphold top operational and visual standards for customers and colleagues. You will own omni-channel customer experience, monitor sales and budgets, identify commercial opportunities, and implement plans to optimize results and profitability.

Responsibilities include recruiting, onboarding, evaluating performance, developing talent, scheduling, and collaborating with the

Qualifications

• Experience leading a diverse retail team.
• Ability to analyze sales performance and drive profits.
• Strong customer service orientation across omni-channel touchpoints.
• Proven skills in recruiting, onboarding and developing staff.
• Knowledge of visual merchandising and store operations.

Responsibilities

• Lead and support the store team to foster an inclusive culture.
• Analyze sales, set budget goals and create plans to optimize results.
• Ensure exceptional customer experience and brand consistency across channels.
• Recruit, onboard, evaluate performance and develop your team.
• Manage store routines, scheduling, and admin processes.
• Collaborate with Visual Merchandiser and maintain in-store changes.

Skills

Leadership

Team management

Customer service

Sales analysis

Budget planning

Recruitment

Training & development

Job description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development