Store Manager – Fan Experience Leader

Lids; Columbus (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Employer-paid benefits (disability, A–

Paid Time Off

Employee discount and perks

Career development

Early Wage Access

Uncapped monthly bonus potential

Job summary

Lids is seeking a Store Manager in Columbus, GA to lead daily store operations, drive sales performance, and deliver exceptional customer experiences. You will manage a diverse team, uphold Lids standards, and execute selling strategies to meet targets while ensuring a welcoming, retail-forward environment.

The role emphasizes hands-on leadership, staff development, and adherence to company policies. Candidates should be able to guide embroidery and customization services and maintain store

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Skills

Sales results

Supervisory skills

Interpersonal skills

Independent work

Travel for training

Flexible hours

Leadership

Job description

Lids is seeking a Store Manager in Columbus, GA to lead daily store operations, drive sales performance, and deliver exceptional customer experiences. You will manage a diverse team, uphold Lids standards, and execute selling strategies to meet targets while ensuring a welcoming, retail-forward environment.

The role emphasizes hands-on leadership, staff development, and adherence to company policies. Candidates should be able to guide embroidery and customization services and maintain store