Store Manager - F/T (Fox Run)

Goodwill Industries of Delaware & Delaware County, Inc.; Dover (DE); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + incentive bonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Career growth and advancement opportun

Ongoing training and development

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. in Bear, DE is seeking a Retail Store Manager to lead our store.

This role blends leadership, operations management, and customer engagement to meet key performance goals while supporting job training and employment programs in the community. You will recruit and develop a high-performing team, drive sales and payroll efficiency, oversee cash handling and inventory, and deliver an outstanding customer experience.

Qualifications

• Bachelor’s degree in business, retail management, operations, logistics, sales, or related field, or 4+ years of relevant leadership experience.
• Experience supervising teams and managing retail sales/store operations.
• Experience executing operational strategies and driving results.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to lead operations to provide top quality service to customers.
• Strong verbal and written communication, & ability to work with all levels of staff.

Responsibilities

• Lead a safe, compliant workplace with top safety and regulatory standards.
• Drive sales, revenue, and production metrics to meet monthly goals.
• Manage labor efficiency and payroll, optimize scheduling, and wage-to-revenue ratios.
• Recruit, interview, and develop talent; coach through training and performance planning.
• Oversee POS and cash handling with accuracy and accountability.
• Maintain daily reporting for sales, donations, labor hours, and inventory.
• Deliver outstanding customer experiences and build community partnerships.
• Utilize scheduling tools to streamline operations and communication.
• Protect assets through inventory control and loss prevention.
• Ensure onboarding and required training for all team members.

Skills

Retail leadership

Team leadership

Communication

Microsoft Office

Driver’s license

Education

Bachelor’s degree or 4+ years in leadership

Tools

Microsoft Office

Job description

Are you a retail leader looking to contribute to an organization’s overall mission beyond the bottom line?

If so, we are looking for a Retail Store Manager to lead our store in Bear, DE. This role combines leadership, mission integration, operations management, and customer engagement to ensure the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do.

While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

• Lead a safe, compliant workplace, maintaining the highest standards in safety practices and regulatory compliance
• Drive sales, revenue, and production performance, consistently meeting or exceeding monthly goals
• Manage labor efficiency and payroll performance, optimizing scheduling and maintaining target wage-to-revenue ratios
• Recruit, interview, and develop talent to maintain strong staffing levels and a high-performing team. Coach team members through training, feedback, and performance planning
• Oversee all point-of-sale and cash handling operations, ensuring accuracy and accountability
• Maintain daily reporting and operational records, including sales, donations, labor hours, and inventory
• Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
• Use technology and scheduling tools to streamline operations and communication
• Protect company assets through inventory control, loss prevention, and security best practices
• Ensure all team members complete onboarding, safety, loss prevention and role-specific training in a timely manner
• Support special projects, store events, and community initiatives as needed

What We are Looking For

• Bachelor’s degree in business, retail management, operations, logistics, sales, or a related field or at least 4 years of relevant retail or operations leadership experience
• Demonstrated success supervising teams and managing retail sales and/or store operations
• Experience executing operational strategies, meeting performance goals, and driving results
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
• Demonstrated ability to lead operations to provide top quality service to internal and external customers
• Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
• Ability to work in a diverse, rapidly changing environment
• Must possess strong logistical, problem solving and interpersonal skills
• Must be able to work independently, exercising judgment and initiative with minimal supervision
• Must have a valid driver’s license
• Ability to work varied hours and days, including holidays, as the business dictates.

What We Offer

• Competitive salary + incentive bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth and advancement opportunities
• Ongoing training and development

Work Environment

This role requires standing for extended periods, lifting up to 30 lbs. and working on the sales floor. Flexible scheduling, including weekends and peak retail seasons, is required.

This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate.

To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.