Store Manager - F/T (Kirkwood)

Goodwill Industries of Delaware & Delaware County, Inc.; Wilmington (DE); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Incentive bonuses

Health insurance

Paid time off

Employee discounts

Career growth and development

Ongoing training

Job summary

The Goodwill of Delaware and Delaware County is seeking a Retail Store Manager for our Wilmington, DE location to lead store operations, drive sales, and deliver exceptional donor and customer experiences.

You will recruit and develop a high-performing team, ensure safety and regulatory compliance, manage schedules and payroll, and use technology to streamline daily operations while supporting job training and employment programs in our community.

Qualifications

• Bachelor’s degree in business, retail management, operations, logistics, sales, or related field (or 4+ years of leadership experience).
• Experience supervising teams and managing retail sales or store operations.
• Experience executing operational strategies and achieving performance goals.
• Extensive knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Ability to lead operations to provide top quality service to customers.
• Excellent verbal and written communication with all staff levels.
• Must possess a valid driver’s license.

Responsibilities

• Lead a safe, compliant workplace with high safety and regulatory standards.
• Drive sales, revenue, and production performance, meeting or exceeding monthly goals.
• Manage labor efficiency and payroll, optimizing scheduling and wage-to-revenue ratios.
• Recruit, interview, and develop talent; coach team members.
• Oversee POS and cash handling operations with accuracy and accountability.
• Maintain daily reporting: sales, donations, labor hours, inventory.
• Deliver outstanding customer experience and community partner relations.
• Use scheduling tools to streamline operations and communication.
• Protect assets through loss prevention and inventory control.
• Ensure onboarding and role-specific training is completed timely.
• Support store events and community initiatives.

Skills

Retail management

Leadership

Customer service

Microsoft Office

Communication

Driver's license

Adaptability

Education

Bachelor’s degree in business/retail management

Tools

Microsoft Office

Job description

Are you a retail leader looking to contribute to an organization’s overall mission beyond the bottom line? If so, we are looking for a Retail Store Manager to lead our store in Wilmington, DE. This role combines leadership, mission integration, operations management, and customer engagement to ensure the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.

Hiring Event

Wednesday, Sept 23 | 1–3 PM, The Goodwill Center, 300 E Lea Blvd, Wilmington, DE

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up. By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

• Lead a safe, compliant workplace, maintaining the highest standards in safety practices and regulatory compliance
• Drive sales, revenue, and production performance, consistently meeting or exceeding monthly goals
• Manage labor efficiency and payroll performance, optimizing scheduling and maintaining target wage-to-revenue ratios
• Recruit, interview, and develop talent to maintain strong staffing levels and a high-performing team. Coach team members through training, feedback, and performance planning
• Oversee all point-of-sale and cash handling operations, ensuring accuracy and accountability
• Maintain daily reporting and operational records, including sales, donations, labor hours, and inventory
• Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
• Use technology and scheduling tools to streamline operations and communication
• Protect company assets through inventory control, loss prevention, and security best practices
• Ensure all team members complete onboarding, safety, loss prevention and role-specific training in a timely manner
• Support special projects, store events, and community initiatives as needed

What We are Looking For

• Bachelor’s degree in business, retail management, operations, logistics, sales, or a related field or at least 4 years of relevant retail or operations leadership experience
• Demonstrated success supervising teams and managing retail sales and/or store operations
• Experience executing operational strategies, meeting performance goals, and driving results
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
• Demonstrated ability to lead operations to provide top quality service to internal and external customers
• Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
• Ability to work in a diverse, rapidly changing environment
• Must possess strong logistical, problem solving and interpersonal skillsMust be able to work independently, exercising judgment and initiative with minimal supervision
• Must have a valid driver’s license
• Ability to work varied hours and days, including holidays, as the business dictates.

What We Offer

• Competitive salary + incentive bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth and advancement opportunities
• Ongoing training and development

Work Environment

This role requires standing for extended periods, lifting up to 30 lbs., and working on the sales floor. Flexible scheduling, including weekends and peak retail seasons, is required. This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate. To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.