Assistant Store Manager - F/T (Swarthmore)

Goodwill Industries of Delaware & Delaware County, Inc.; Swarthmore (Delaware County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Incentive bonuses

Health insurance

Dental Insurance

Vision Insurance

Paid time off

Holidays

Employee discounts

Career growth

Training & development

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. seeks an Assistant Store Manager to lead daily store operations and support the Store Manager, with open availability. This role drives sales, ensures safety compliance, and supports job training initiatives within the community.

Ideal candidates have supervision experience, strong communication skills, and a commitment to excellent customer service. The position offers growth opportunities, benefits, and a fast-paced team environment.

Qualifications

• Associate’s degree in business/retail management or 1–3 years supervisory retail experience.
• Experience supervising teams and supporting retail sales/store operations.
• Experience executing operational strategies and achieving performance goals.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.).
• Excellent verbal and written communication; able to interact with all staff levels.
• Ability to work in a diverse, rapidly changing environment.
• Open availability including evenings, weekends, and holidays; valid driver’s license.

Responsibilities

• Oversee day-to-day store operations and cover Store Manager duties as needed.
• Drive sales, revenue, and production goals; monitor weekly KPIs.
• Complete incident reports within 24 hours; maintain store audit scores.
• Maintain wage-to-revenue ratio and staffing at 90% of goals.
• Interview candidates and assist in staffing; report progress to Store Manager.
• Manage POS functions, cash handling, and inventory control.
• Produce daily sales, donations, and production reports with accuracy.
• Deliver outstanding customer service and build relationships with customers and partners.
• Enforce company policies; train new team members in production and cashiering.
• Protect assets through loss prevention and security best practices.
• Support store events, community initiatives, and required trainings.

Skills

Supervising teams

Communication skills

Interpersonal skills

Problem solving

Self-starter

Open availability

Education

Associate’s degree in business, retail management, operations, logistics, sales, or a related field

Tools

Microsoft Office

Job description

Are you a motivated retail professional ready to step into a leadership role that makes a real difference?

If so, we are looking for an Assistant Store Manager to support our store operations. This role requires open availability and combines leadership, operations management, and customer engagement to support the Store Manager in ensuring the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

• Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets
• Oversee all day-to-day operations of the store, assuming full responsibility in the absence of the Store Manager
• Achieve and exceed all external safety compliance regulations with zero OSHA recordable incidents
• Drive sales, revenue, and production performance, meeting or exceeding 100% of weekly transaction value, revenue, and Softline/Hardline production goals
• Complete medical and non-medical incident reports within 24 hours and maintain satisfactory store audit scores of 90% or higher
• Maintain a 32% or less wage-to-revenue ratio and support staffing levels at no less than 90% of established goals
• Proactively interview candidates and assist in maintaining appropriate staffing levels; keep the Store Manager informed of progress, challenges, and new developments
• Assist with all POS functions and transactions including sales, refunds, audits, voids, pricing, and inventory control; manage register cash funds, deposits, change funds, petty cash, and accounting for overages and shortages
• Maintain daily reports and records including sales, donations, money, and production; ensure accuracy and accountability in all reporting
• Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
• Use technology and scheduling tools to streamline operations and communication; effectively enforce and communicate company policies and procedures to supervised personnel
• Assist with training of new team members in their functional areas including production and cashiering
• Protect company assets through inventory control, loss prevention, and security best practices
• Support special projects, store events, and community initiatives as needed; attend required meetings and training

What We are Looking For

• Associate’s degree in business, retail management, operations, logistics, sales, or a related field or 1–3 years of relevant retail or operations experience with supervisory responsibility
• Demonstrated success supervising teams and supporting retail sales and/or store operations
• Experience executing operational strategies, meeting performance goals, and driving results
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
• Demonstrated ability to support operations and deliver top quality service to internal and external customers
• Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
• Ability to work in a diverse, rapidly changing environment
• Must possess strong logistical, problem solving and interpersonal skills; ability to be a self-starter with initiative and minimal supervision
• Open availability required, including evenings, weekends, and holidays, as the business dictates
• Must have a valid driver’s license

What We Offer

• Competitive salary + incentive bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth and advancement opportunities
• Ongoing training and development

Work Environment

This role requires standing for extended periods, lifting up to 30 lbs., and working on the sales floor. Open and flexible scheduling, including evenings, weekends, and peak retail seasons, is required.

This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate.

To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Our Application Process

We look forward to learning how you can help us make a meaningful impact in our community.