Store Manager: Elevating Customer Experience

AbleLight; Saginaw (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Retirement plan

Store discount

Family Friendly retail hours

Paid time off

Any Day Pay (Dayforce Wallet)

Job summary

AbleLight is seeking a Store Manager to lead store operations in Michigan, focusing on exceptional customer service and mission-driven teamwork. You will recruit, train, and supervise staff and volunteers while managing budgets and merchandising to maximize profits.

The role demands strong people management, problem solving, and the ability to balance multiple priorities. Expect regular interaction with regional leadership and occasional irregular hours to meet store needs.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Experience may be considered in lieu of education.
• Minimum of 2 years retail management experience, including 1 year of leadership experience.
• Proficient with MS Office Software.
• Possession of a valid driver's license and a good driving record as defined by AbleLight.
• Ability to oversee all the employees and volunteers effectively prioritizing multiple projects.
• Effective use of people management, listening and problem-solving skills.
• Leading the team vs immersing into the day-to-day workload losing sight of big picture.
• Ability to assist the team in setting meaningful goals and identifying specific behaviors/steps for meeting them.
• Ability to hold the team accountable around meeting performance goals.

Responsibilities

• Models and promotes AbleLight's mission, vision and core values to ensure the highest level of customer service.
• Recruits, hires, and orients the most qualified applicants and volunteers to meet the store's needs.
• Trains, coaches, and manages all associates in execution of daily responsibilities to maximize store sales and profits.
• Oversees the design and preparation of merchandise placement and displays.
• Implements and maintains operating procedures accurately to attain maximum productivity and quality.
• Reviews operational reports and records to ensure adherence to AbleLight's policies and procedures; monitors store profitability and manages budgets.
• Reviews paperwork pertaining to receiving, transfers in order to ensure accuracy of inventory.
• Ensures that proper channels of communication exist between the store and Corporate office.
• Oversees compliance of Store Associates and volunteers with established policies and procedures, such as safe keeping of Company funds and property, personnel practices, security, sales and record keeping procedures, and overall production and maintenance of the facility.
• Resolves employees, volunteer, donor and customer opportunities that affect the store's service, efficiency, and productivity; seeks appropriate guidance and resources as needed.
• Ensures that adequate security exists and that physical facilities comply with federal, state and local safety codes and ordinances.
• Partners with regional management to identify vocational opportunities in retail for the people we support.
• Other duties as assigned.

Skills

People management

Leadership

Customer service

MS Office

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office Suite

Job description

AbleLight is seeking a Store Manager to lead store operations in Michigan, focusing on exceptional customer service and mission-driven teamwork. You will recruit, train, and supervise staff and volunteers while managing budgets and merchandising to maximize profits.

The role demands strong people management, problem solving, and the ability to balance multiple priorities. Expect regular interaction with regional leadership and occasional irregular hours to meet store needs.