Store Manager: Elevate Customer Experience & Growth

EXPRESS; Virginia Beach (VA); On-site; USD 58,000 - 87,000; Full time

Job summary

PHOENIX Retail, LLC, operator of Express, seeks a Store Manager for Lynnhaven Mall in Virginia Beach, VA. Lead customer experience and store operations, drive sales, coach the team, and ensure brand standards.

Requirements include 3–5 years in store management with a track record of profitability, ability to recruit and train staff, and willingness to travel for meetings. Lift 50 lbs as needed and uphold Express hospitality and service.

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop and promote associates.
• Ability to travel periodically, as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Responsibilities

• Attract, develop and retain top talent.
• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy.
• Create a culture of proactive customer engagement.
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience.
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Store management

Sales growth

Team leadership

Customer service

Mobility / lifting

Job description

PHOENIX Retail, LLC, operator of Express, seeks a Store Manager for Lynnhaven Mall in Virginia Beach, VA. Lead customer experience and store operations, drive sales, coach the team, and ensure brand standards.

Requirements include 3–5 years in store management with a track record of profitability, ability to recruit and train staff, and willingness to travel for meetings. Lift 50 lbs as needed and uphold Express hospitality and service.