Store Manager: Elevate Customer Experience & Growth

KnitWell Group; Oak Brook (IL); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Monthly Bonuses

Employee Discounts

Professional Development

Community Involvement

Job summary

Soma in Oak Brook, IL is seeking a Store Manager to lead the team, build community connections, and shape a seamless customer experience. This role drives store performance while coaching a successful team and elevating the customer journey.

You will hire and develop staff, manage payroll and schedules, analyze store reporting, and ensure brand standards. Must have 5+ years retail management, flexible availability, and strong leadership.

Qualifications

• 5+ years of retail management experience required; 2 of those years in a Store Manager position.
• Must be at least 18 years old.
• Flexible availability — including nights, weekends, holidays.

Responsibilities

• Define vision and strategy to prioritize a customer-centered culture and drive results.
• Hire, develop and coach a retail team to deliver a customer-centered experience.
• Own store financials: manage payroll, schedules and sales goals.
• Lead with clear expectations, guidance, feedback and empowerment.
• Use store reports to create action plans and improve metrics.
• Maintain a visually inspiring store environment that reflects brand standards.
• Share brand priorities with store teams and ensure policy compliance.
• Build community connections through events, philanthropy and initiatives.

Skills

Retail Management

Leadership

Customer Experience

Communication

Payroll & Scheduling

Job description

Soma in Oak Brook, IL is seeking a Store Manager to lead the team, build community connections, and shape a seamless customer experience. This role drives store performance while coaching a successful team and elevating the customer journey.

You will hire and develop staff, manage payroll and schedules, analyze store reporting, and ensure brand standards. Must have 5+ years retail management, flexible availability, and strong leadership.