Store Manager — Drive Growth & Team Excellence

Acima LLC.; Fredericksburg (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Great Benefits

Weekly Pay

Partner Discounts

Job summary

Acima LLC is seeking a Store Manager to lead the day-to-day operations of an assigned partner store. You will drive store revenue, manage staff, and implement sales strategies to achieve goals.

This role requires strong leadership, customer service excellence, and the ability to train and mentor coworkers. You will coordinate with partner locations and ensure compliant, efficient store processes.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Individuals with a proven track record of success in retail sales management.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of inventory management and merchandising principles.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance to lead and manage store operations.

Responsibilities

• Manage and direct the work of all store coworkers on a day-to-day basis.
• Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination.
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process.
• Train, supervise, and assess coworkers' dedication to exceptional customer service.
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers.
• Enhance coworkers' sales and account management skills through ongoing training and coaching.
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.
• Recruit, interview, and hire coworkers for the store.
• Establish and track daily and weekly sales objectives.
• Supervise and guide coworkers in sales activities.
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth.
• Address challenging accounts requiring managerial intervention.
• Authorize customer commitments.
• Supervise coworkers in day to day completion of job duties.
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers.
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
• Oversee sales and account operations.
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service

Skills

Leadership

Communication

MS Office

Inventory mgmt

Merchandising

Time management

Flexibility

Team development

Attendance

Education

High school diploma or GED

Job description

Acima LLC is seeking a Store Manager to lead the day-to-day operations of an assigned partner store. You will drive store revenue, manage staff, and implement sales strategies to achieve goals.

This role requires strong leadership, customer service excellence, and the ability to train and mentor coworkers. You will coordinate with partner locations and ensure compliant, efficient store processes.