Store Manager: Drive Growth, Lead Talent & Customer Joy

Daiso USA; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Daiso USA in Phoenix, AZ is seeking a Store Manager to lead daily operations and drive profitability while maintaining an inclusive, customer-focused environment. You will recruit and train staff, set schedules, monitor performance, and ensure compliance with company policies.

The role requires strong communication, leadership, and organizational skills to deliver outstanding service and meet sales targets.

Qualifications

• Experience in retail management with a track record of achieving sales goals.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop business strategies to raise our customer’s pool, expand store traffic, increase basket size and optimize profitability
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent customer service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition, plan and oversee in-store promotional events or displays
• Upholds Daiso's standards for display presentation
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances, etc)
• Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
• Training new employees and providing ongoing education for employees
• Effectively create store schedules to meet customer demand while meeting payroll targets
• Create employee schedules, assign schedules and responsibilities to associates, checking to see if these assignments are carried through
• Recruiting, interviewing, hiring, disciplining, and offboarding poor-performing staff

Skills

Retail management

Communication

Leadership

Staff training

Customer service

Scheduling

Loss prevention

Education

High School Diploma/GED

Job description

Daiso USA in Phoenix, AZ is seeking a Store Manager to lead daily operations and drive profitability while maintaining an inclusive, customer-focused environment. You will recruit and train staff, set schedules, monitor performance, and ensure compliance with company policies.

The role requires strong communication, leadership, and organizational skills to deliver outstanding service and meet sales targets.