Store Manager - Develop Teams, Elevate Customer Experience

Bath & Body Works; Beavercreek (OH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

40% discount

DailyPay

401k with company match

Stock Purchase program

Job summary

Bath & Body Works in Beavercreek, Ohio is seeking a Store Manager to lead our front-line team and deliver consistent, high-quality customer experiences. You will recruit, coach, and retain associates, set performance expectations, manage payroll targets, and partner with the Store Leadership Team to drive sales and store operations.

You should have 2+ years in a retail management role, a high school diploma or equivalent, and a passion for developing talent.

Qualifications

• 2+ years of experience in a manager role, preferably in a retail setting.
• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Sales leadership

Customer service

Operational excellence

People development

Education

High school diploma or GED

Job description

Bath & Body Works in Beavercreek, Ohio is seeking a Store Manager to lead our front-line team and deliver consistent, high-quality customer experiences. You will recruit, coach, and retain associates, set performance expectations, manage payroll targets, and partner with the Store Leadership Team to drive sales and store operations.

You should have 2+ years in a retail management role, a high school diploma or equivalent, and a passion for developing talent.