Store Manager — Customer-First Operations Leader

Dunkin'; Kyle (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Dunkin' in Kyle, TX is seeking a General Manager to lead the store team and uphold our guiding principles while supervising staffing, training, performance, and scheduling. The GM will ensure customer satisfaction, product quality, and compliance with safety and wage laws.

The role requires strong leadership, communication, and the ability to drive operational excellence through coaching, program implementation, and data-driven decision making.

Qualifications

• 2+ years supervisory experience.
• Excellent communication skills, verbal and written.
• Basic computer skills and knowledge of Microsoft Office (Word, Excel) and POS platform.
• Ability to manage multiple departments at location.
• Ability to lead, motivate, and build efficient teams.
• High energy and engaging personality with professional demeanor.
• Ability to work flexible hours, including weekends and holidays.
• SERVSAFE Food Protection Manager Certification holder or willing to obtain certification within 30 days of employment where required by State, County or City law.

Responsibilities

• Lead store operations and staffing decisions to ensure smooth daily performance.
• Ensure customer satisfaction and product quality through coaching and standards.
• Manage store financial performance and adhere to wage and labor laws.
• Provide coaching and development to team members to achieve goals.
• Implement company programs and communicate goals to the team.

Skills

Supervisory experience

Communication

Microsoft Office

POS platform

Multi-department leadership

Team motivation

Flexible hours

SERVSafe certification

Tools

POS platform

Microsoft Office

Job description

Dunkin' in Kyle, TX is seeking a General Manager to lead the store team and uphold our guiding principles while supervising staffing, training, performance, and scheduling. The GM will ensure customer satisfaction, product quality, and compliance with safety and wage laws.

The role requires strong leadership, communication, and the ability to drive operational excellence through coaching, program implementation, and data-driven decision making.