General Manager — Lead Team, Elevate Guest Experience

Baskin-Robbins; Lehighton (Carbon County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Weekly pay

Paid time off

Employee meals

Monthly bonus

Medical & dental insurance

Disability & life insurance

Cell phone reimbursement

Job summary

Dunkin’ Donuts is seeking a General Manager to lead daily operations, drive guest satisfaction, and shape a top-performing team in our local shop. You will foster a welcoming environment where customers feel valued and return often.

You’ll coach employees, prioritize training, and ensure service is authentic, energetic, and efficient. This role offers growth opportunities within our franchise network and a supportive leadership culture.

Qualifications

• Experience in restaurant management or similar role.
• Strong customer service focus and guest satisfaction mindset.
• Ability to coach and develop a high-performing team.

Responsibilities

• You make it happen by creating an inviting, everyday oasis for customers.
• Lead and develop your team to deliver flawless service and memorable experiences.
• Our customer service is authentic, fun and fast, driving loyalty and growth.

Skills

Customer service

Team leadership

Staff development

Operations management

Job description

Dunkin’ Donuts is seeking a General Manager to lead daily operations, drive guest satisfaction, and shape a top-performing team in our local shop. You will foster a welcoming environment where customers feel valued and return often.

You’ll coach employees, prioritize training, and ensure service is authentic, energetic, and efficient. This role offers growth opportunities within our franchise network and a supportive leadership culture.