Store Manager: Customer Experience & Team Growth

Express; Lynnwood (WA); On-site; USD 67,000 - 106,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) and Roth 401(k) with Company 
%

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX is seeking a Store Manager for the Alderwood Express location. The role focuses on driving the customer experience and store operations while identifying and leading talent development for the team.

Success is measured by talent quality, customer experience, and performance against key metrics. The Store Manager will lead recruitment, coaching, and performance management, ensuring visual standards, product knowledge, loyalty initiatives, and omni-channel execution are upheld to deliver

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop and promote associates.
• Ability to travel periodically, as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.
• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers and supervisors. Demonstrated sales accountability.
• Collaborative, respectful team member.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Attract, develop and retain top talent.
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent.
• Build a succession plan for all roles.
• Identify and nurture the growth of high performing store associates.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract, recruit and hire all store associates.
• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy.
• Create a culture of proactive customer engagement.
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience.
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards
• Analyze the business and execute/communicate clear action plans that optimize results.
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Skills

Store management

Sales growth

Talent development

Customer service

Job description

PHOENIX is seeking a Store Manager for the Alderwood Express location. The role focuses on driving the customer experience and store operations while identifying and leading talent development for the team.

Success is measured by talent quality, customer experience, and performance against key metrics. The Store Manager will lead recruitment, coaching, and performance management, ensuring visual standards, product knowledge, loyalty initiatives, and omni-channel execution are upheld to deliver