Store Manager – Customer Experience Leader

LOFT; San Jose (CA); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Job summary

KnitWell Group's Oakridge Mall store in San Jose, CA is seeking a Store Manager to lead customer and associate experiences, drive profitability, and maintain top-notch store operations.

You will coach a diverse team, ensure a welcoming environment, and use technology to support an omnichannel shopping experience. The role requires 2+ years in retail leadership and strong people skills.

Qualifications

• 2+ years in retail store management or service industry.
• Hospitality mindset when engaging customers.
• Strong leadership and communication skills.
• Ability to use POS systems and technology.

Responsibilities

• Lead customer and associate experiences to deliver exceptional service.
• Coach associates to apply brand behaviors and build customer connections.
• Leverage technology for a seamless omnichannel shopping experience.
• Hire, train, and develop the store team.
• Create an inclusive, welcoming store environment.
• Oversee store profitability, budgeting, and payroll.

Skills

Store management

Customer experience

People management

Leadership

Technology proficiency

POS system

Tools

POS system

Job description

KnitWell Group's Oakridge Mall store in San Jose, CA is seeking a Store Manager to lead customer and associate experiences, drive profitability, and maintain top-notch store operations.

You will coach a diverse team, ensure a welcoming environment, and use technology to support an omnichannel shopping experience. The role requires 2+ years in retail leadership and strong people skills.