Store Manager, Oakridge Mall San Jose

LOFT; San Jose (CA); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Job summary

KnitWell Group's Oakridge Mall store in San Jose, CA is seeking a Store Manager to lead customer and associate experiences, drive profitability, and maintain top-notch store operations.

You will coach a diverse team, ensure a welcoming environment, and use technology to support an omnichannel shopping experience. The role requires 2+ years in retail leadership and strong people skills.

Qualifications

• 2+ years in retail store management or service industry.
• Hospitality mindset when engaging customers.
• Strong leadership and communication skills.
• Ability to use POS systems and technology.

Responsibilities

• Lead customer and associate experiences to deliver exceptional service.
• Coach associates to apply brand behaviors and build customer connections.
• Leverage technology for a seamless omnichannel shopping experience.
• Hire, train, and develop the store team.
• Create an inclusive, welcoming store environment.
• Oversee store profitability, budgeting, and payroll.

Skills

Store management

Customer experience

People management

Leadership

Technology proficiency

POS system

Tools

POS system

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

About the role

As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

You’ll bring to the role

• 2+ years retail Store Manager or service industry experience (preferred)
• Brings a hospitality mindset when engaging with customers and associates
• Strong people management skills and an ability to develop talent
• Effective leadership, interpersonal, and communication skills
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to develop strategies and create action plans to drive results
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off & holidays
• Opportunities for monthly bonuses
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location

Store 0874-Oakridge Mall-ANN-San Jose, CA 95123

Position Type

Regular/Full time

Pay Range

$31.00 - $38.75 Hourly USD

Equal Employment Opportunity

Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

NOTE

NOTE: For quick results, enter a city or mall name in the search to narrow the list of opportunities.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.