Store Manager & Customer Experience Lead

PVH Corp.; Town of Sweden (NY); On-site; USD 20,000 - 26,000; Full time

Job summary

PVH Europe is seeking a Sales Associate for our NK Stockholm store. You will be the first touchpoint for customers, delivering exceptional service and presenting outfits and product recommendations to enhance the shopping experience.

You will embody the Tommy Hilfiger and Calvin Klein brands, using product knowledge to educate customers and build lasting relationships on the shop floor.

Qualifications

• Experience in hospitality or retail preferred.
• Strong communication and ability to connect with customers.
• Adaptable, proactive and able to take ownership on the shop floor.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge
• Building and maintaining professional relationships with our customers
• Outfit building for customers and making further product recommendations
• Assessing customers’ needs and providing product information
• Driving store KPIs and suggesting improvements
• Maintaining shop and stock room presentation and organization

Skills

Customer service

Communication

Product knowledge

Job description

PVH Europe is seeking a Sales Associate for our NK Stockholm store. You will be the first touchpoint for customers, delivering exceptional service and presenting outfits and product recommendations to enhance the shopping experience.

You will embody the Tommy Hilfiger and Calvin Klein brands, using product knowledge to educate customers and build lasting relationships on the shop floor.