Store Manager: Customer Experience & Growth Leader

KnitWell Group; Perrysburg (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT is seeking a Store Manager in Perrysburg, OH to lead customer and associate experiences and drive profitable store performance. You’ll coach teams to deliver exceptional service, manage daily store operations, and use data to guide omnichannel initiatives.

Bring 2+ years in retail management, strong leadership and hospitality mindset, and proficiency with POS systems. Expect a collaborative environment, competitive benefits, and opportunities for advancement.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Retail management

People management

Leadership

Communication

Technology proficiency

Business acumen

Time management

Hospitality mindset

Tools

POS system

Job description

LOFT is seeking a Store Manager in Perrysburg, OH to lead customer and associate experiences and drive profitable store performance. You’ll coach teams to deliver exceptional service, manage daily store operations, and use data to guide omnichannel initiatives.

Bring 2+ years in retail management, strong leadership and hospitality mindset, and proficiency with POS systems. Expect a collaborative environment, competitive benefits, and opportunities for advancement.