Store Manager — Creative Toy Brand Experience

POP MART; California (MO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Store Manager for our Brea, CA location. You will lead all aspects of store operations, drive exceptional customer experiences, and develop a high-performing team aligned with POP MART’s creative brand.

You will own business performance, visual presentation, and inventory control while fostering a culture of energy, inclusivity, and customer-first service through coaching and development of your team.

Qualifications

• 3+ years of retail management leading high-volume, customer-focused stores.
• Experience leading teams of 10+ employees.
• Strong understanding of retail KPIs and performance metrics.
• Associate's or Bachelor's degree in Business/Retail preferred.

Responsibilities

• Recruit, hire, coach, and retain a high-performing leadership team and store associates.
• Foster a positive, customer-first culture reflecting POP MART's values.
• Conduct coaching, performance reviews, and development conversations.
• Own store financial performance including sales, payroll, expenses, and profitability.
• Drive KPIs: Sales, Conversion, UPT, ATV, payroll productivity, inventory accuracy.
• Lead product launches, promotions, and visual merchandising updates.
• Deliver exceptional customer experiences and brand ambassador activities.
• Oversee daily operations, scheduling, payroll, cash handling, and inventory control.
• Maintain store visuals reflecting POP MART's premium standards.
• Support community events, store openings, and cross-team collaboration.
• Travel up to 10% for openings, meetings, and training.

Skills

Retail management

Team leadership

Customer focus

High-volume stores

KPIs

Inventory control

Communication

Education

Associate/Bachelor's in Business or Retail

Job description

POP MART is seeking a Store Manager for our Brea, CA location. You will lead all aspects of store operations, drive exceptional customer experiences, and develop a high-performing team aligned with POP MART’s creative brand.

You will own business performance, visual presentation, and inventory control while fostering a culture of energy, inclusivity, and customer-first service through coaching and development of your team.