Store Manager - Chester

Dr. Martens plc; Chester (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an inspiring Store Manager to lead their Chester team. This role offers a unique opportunity to drive sales performance and enhance customer experience while fostering a collaborative culture. The ideal candidate will have a passion for retail, proven leadership skills, and experience in coaching a diverse team. With a strong commitment to inclusivity and personal development, this position promises a rewarding career path in a dynamic environment. Join a company that values individuality and encourages growth, making a significant impact in the retail sector.

Benefits

Bonus incentives

Welcome pair of Docs

65% off all footwear

50% off all accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Private Healthcare

Complimentary access to virtual GP

Opportunities for growth

Qualifications

• Proven experience in a retail management role, ideally within fashion.
• Strong ability to drive sales and manage a diverse team.

Responsibilities

• Lead day-to-day retail operations and ensure high standards of customer service.
• Monitor P&L and manage controllable costs for the store.

Skills

Leadership

Sales Orientation

Communication Skills

Team Management

Customer Service

Problem Solving

Education

Experience in Retail Management

Coaching and Mentoring Experience

Tools

Microsoft Office

EPOS Systems

Scheduling Tools

Job description

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Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHATS THE STORY - Store Manager - Chester

We are looking for an engaging, inspirational Store Manager to lead our diverse team at our store.

Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr.Martens.

THE GIG - Store Manager - Chester

• Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations
• Overall responsibility for Health & Safety and security issues within the store including implementing search procedures Achieving set KPI’s in line with the stores budgets
• Monitoring P&L and managing all controllable costs for the store (including payroll)
• Driving sales performance targets (e.g. Conversion, ATV & UPT)
• Implementing and driving high standards of customer services within the store
• Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
• Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience
  
  
  

At DM your technical capability will go hand in hand with the below;

• Great relationship management that delivers results through effective teamwork.
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team .members.
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.
  
  
  

To be our Store Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
  
  
  

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private Healthcare
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders
  
  
  

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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