Store Manager: Cash & Customer Experience Leader

CNG Holdings, Inc.; Fond du Lac (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

CNG Holdings Inc. operates a network of Check ’N Go, Allied Cash, and Cash Store locations. The Store Manager leads daily operations, sales, customer service, and profitability for one or more retail sites within the district.

The role emphasizes staff leadership, operational excellence, compliance, and the delivery of quality financial services while meeting district targets and ensuring exceptional customer experiences.

Qualifications

• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.

Skills

Customer service

Active listening

Verbal communication

Written communication

Cash handling

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings Inc. operates a network of Check ’N Go, Allied Cash, and Cash Store locations. The Store Manager leads daily operations, sales, customer service, and profitability for one or more retail sites within the district.

The role emphasizes staff leadership, operational excellence, compliance, and the delivery of quality financial services while meeting district targets and ensuring exceptional customer experiences.