Store Manager: Brand & Customer Experience Leader

VF Corp.; Clinton (CT); Presencial; USD 77.000 - 96.000; Jornada completa

Descripción de la vacante

Timberland, a VF Corporation brand, is seeking a Store Manager in Clinton, CT to lead daily store operations and drive strong sales while delivering an exceptional customer experience.

You will guide a diverse team, enforce brand standards, and coach employees to meet performance goals. The role emphasizes accountability, inclusivity, and adherence to VF values in a fast-paced retail setting.

Formación

• 3-5 years of related professional/retail management experience.
• High School diploma required; associate’s degree preferred. Undergraduate or graduate degrees are valued but not required—your professional achievements and leadership impact matter most.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Capable of standing and moving throughout the store for extended periods and performing physical tasks.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsabilidades

• Model exceptional customer service and selling behaviors drive a consumer‑centric mindset and elevate the in‑store experience.
• Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
• Model brand‑specific service standards and selling behaviors to foster authentic customer engagement.
• Utilize independent judgment and discretion to lead all aspects of people management, including recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
• Monitor and shape store culture to ensure alignment with company values and a positive team environment.
• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
• Assess customer interactions and overall in‑store experience; resolve escalated customer concerns with professionalism and sound judgment.
• Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.
• Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
• Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
• Promote a culture of accountability, creativity, and continuous learning by sharing best practices and encouraging collaboration.
• Uphold company policies, safety standards, and operational procedures.
• Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences, consistently reflecting VF Values and brand identity.

Conocimientos

Store management

Leadership

Customer service

Communication

People management

Educación

High School diploma

Associate's degree preferred

Bachelor's degree valued

Herramientas

Retail software tools

Descripción del empleo

Timberland, a VF Corporation brand, is seeking a Store Manager in Clinton, CT to lead daily store operations and drive strong sales while delivering an exceptional customer experience.

You will guide a diverse team, enforce brand standards, and coach employees to meet performance goals. The role emphasizes accountability, inclusivity, and adherence to VF values in a fast-paced retail setting.