Store Manager — Beverly Hills, CA

Steinway; Beverly Hills, Northern (CA, KY); Hybrid; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

Vacation and sick leave

Professional development

Job summary

Steinway & Sons, a historic luxury piano showroom in Beverly Hills, is seeking an experienced piano salesperson to join as Assistant Store Manager or Store Manager, with compensation tied to sales performance. The role emphasizes leadership, business development, and high-level client engagement in a premium retail setting.

The right candidate will drive personal and store sales, manage staff performance, and build relationships with teachers, designers, and other influencers while coordinating

Qualifications

• Bachelor’s degree and experience in piano sales or high-end, luxury sales required.
• Min. 2 years' experience within music/piano sales in a commission-based environment
• Outstanding business development and sales management skills
• Superior communication, planning, and organizational skills
• Basic knowledge of MS Word, Outlook and Excel
• Highly motivated, results-oriented self-starter with the ability to work independently and drive new business
• Note: Candidates must be able to lift 20-50 lbs. and stand/walk for extended periods

Responsibilities

• Achieve personal and store sales and profitability goals
• Set sales goals for store associates and manage performance
• Analyze store performance and implement improvement programs
• Plan and execute in-market promotional events and activities
• Engage in and oversee business development
• Develop and cultivate customer leads and relationships
• Develop a sales referral outreach program for influencers
• Maintain and optimize customer database for communication and tracking
• Manage internet leads and follow up on them
• Coordinate in-market marketing and promotional events
• Coordinate piano technical needs (tunings, etc.)
• Resolve customer issues promptly

Skills

Piano sales

Luxury sales

Business development

Leadership

Communication

Planning

Organizational skills

MS Word

Outlook

Excel

Education

Bachelor’s degree

Tools

MS Word

Outlook

Excel

Job description

Description

Position Summary

Steinway & Sons is currently seeking an experienced piano salesperson to join as Assistant Store Manager or Store Manager, experience dependent, with a passion for luxury and a love of the arts, for our historic company-owned showroom in the heart of Beverly Hills, California.

The right candidate has a proven track record in successfully generating sales and business development, demonstrated excellent skills in administration, operations and management within luxury retail or project type sales. The candidate must have an outgoing and engaging personality and be a natural leader, who can engage with customers on many different levels. Experience with business development and lead generating activities are required to ensure a continued pro-active approach to sales.

Main Responsibilities

• Ensure achievement of both personal and store sales and profitability goals
• Set sales goals for store associates and manage performance against goals
• Analyze store performance and implement programs to enhance performance
• Plan and execute all in market promotional events and activities (generating and cultivating sales)
• Engage in and oversee business development
• Develop and cultivate customer leads and relationships
• Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, designers and more
• Ensure the customer database system is optimized for customer communication and tracking
• Allocate and follow up on all internet leads
• Plan, execute and manage all in market marketing and promotional events
• Coordinate all piano technical needs in store and after sale follow up. (tunings, etc.)
• Resolve customer issues in a timely manner

This is a commission-based sales role with average annualized earnings of $150,000-250,000 for successful employees, with uncapped earnings potential. Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Requirements

Qualifications, education and experience

• Bachelor’s degree and experience in piano sales or high-end, luxury sales required.
• Min. 2 years' experience within music/piano sales in a commission-based environment
• Outstanding business development and sales management skills
• Superior communication, planning, and organizational skills
• Basic knowledge of MS Word, Outlook and Excel
• Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently and drive new business
• Note: Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time