Store Manager - Bay Area

Sightglass Coffee Roasters Llc; Berkeley (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Free coffee at Sightglass cafes

Discounts on beans and merchandise

Job summary

Sightglass Coffee Roasters Llc is seeking a Store Manager for our Bay Area cafes to lead, hire, and develop a strong team while delivering exceptional hospitality and coffee experiences. The role focuses on guiding the cafe toward financial and operational goals with a customer-first mindset.

You will oversee daily operations, scheduling, payroll, and inventory, while coaching leaders and ensuring strict health and safety standards. A passion for coffee and people is essential.

Qualifications

• Excellent communication and coaching skills.
• 2+ years of retail or hospitality experience, with 1+ years of retail management leading a team of 10+ people.
• Understanding of sales, profits and loss and impact on store goals.

Responsibilities

• Hire and develop strong teams and train staff.
• Oversee daily operations: customer service, beverage prep, merchandising and workflow.
• Manage scheduling, payroll, inventory and back-of-house operations.
• Monitor store performance and drive improvements in financial results.
• Ensure health, safety and sanitation standards are met.

Skills

Excellent communication

Coaching skills

Retail hospitality experience

Retail management

Sales insight

Job description

Our Store Managers are passionate leaders that showcase our coffee and complete the story that starts on far-flung farms across the globe. The Store Manager is responsible for the overall success of our cafes. They hire and build strong teams and are focused on training and supporting each team member. They are responsible for creating exceptional hospitality and coffee experiences and for leading the cafe to achieve our financial and operational goals.We’re looking for a Store Manager to join our Bay Area team. If you’re a thoughtful, curious leader who cares deeply about people, coffee, and creating a welcoming sense of connection, we’d love to hear from you. This is an opportunity to lead a team, grow great people, and help bring the craft and hospitality of Sightglass to life every day.ResponsibilitiesResponsible for overseeing daily operations, including customer service, beverage preparation and presentation, merchandising, and workflow.Supervise staff and ensure that the store is properly staffed at all times, including properly scheduled daily leadership support.Responsible for daily back-of-house operations including scheduling, ordering, banking, recruitment, timesheets, and inventory.Remains knowledgeable and educates staff and customers on current product offerings including beans, drinks, food, and merchandise.Oversee all ordering including coffee, milk, pastries, inventory, etc.Monitor and analyze store performance and take action to improve results.Uphold and follow all health, food safety, and safety guidelines.Adheres to and ensures accountability around company policies, including but not limited to, cash handling, product standards, safety standards, cleanliness standards, facility maintenance and hospitality best practices.Regularly review financial results, identifying and driving changes needed to improve financial performance.Provides feedback to their team in a constructive manner. Coaches Assistant Store Manager and Shift Leads on feedback best practices and follow up. Implements progressive discipline guidelines when necessary.Responsible for payroll duties such as approving timecards, editing timecards, adjusting tip sheets, and coordinating with POPS when payroll responsibilities are complete.Partner with the Education Team to ensure proper and thoughtful trainings are scheduled for all employees.Maintains shift flow by delegating tasks, (cleaning, stocking, prepping), and ensuring the staff is focused on customer support and sales.Remains aware of staff scheduling needs while keeping staffing levels within budget. Works collaboratively with People Operations to interview and onboard new employees.Conducts monthly inventory as assigned.Respond to all customer and staff inquiries with patience, confidence, and professionalism.Qualifications (Knowledge, Skills & Abilities)Excellent communication and coaching skillsA demonstrated passion for coffee2+ years of retail or hospitality experience, specialty coffee preferred1+ years of retail management experience leading a team of 10+ peopleSets the tone for the team by practicing and upholding a positive and solution-oriented attitude.An understanding of sales, profits and loss, and impact on overall store goalsPhysical Demands & Work EnvironmentAbility to work a flexible schedule to meet the needs of the business, including weekends and shift coverageAbility to lift and carry up to 50 pounds and stand for 8+ hoursAbility to maneuver effectively around the cafe, office, and to/from other Sightglass locations for departmental meetingsBenefitsMedical, dental, and vision coverage for all full-time employees - 80% contribution to base plan monthly premium.401(k) plan.Paid time off.Free coffee at any Sightglass cafe and a weekly bag of beans.Discounts on food, merchandise, extra bags of beans, and more.***Sightglass is an Equal Opportunity Employer. We deliver an ever-evolving and consistently excellent coffee experience. We approach coffee holistically, establishing relationships at every step. We stay true to our welcoming and resourceful culture.