Store Manager - Banking Leader Driving Growth & Service

TD; Montpelier (VT); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank in Montpelier, Vermont, is actively seeking a Store Manager I to lead a store portfolio and deliver a legendary customer and employee experience. You will drive deposits, loans and fees while coaching the team and partnering with Specialists to deepen customer relationships.

The role requires an undergraduate degree or equivalent experience, 3+ years in retail or financial services, and strong leadership and analytical skills.

Qualifications

• Undergraduate degree or equivalent experience.
• 3+ years relevant experience required (retail, customer service, and/or financial services industries).
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience required.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives.
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.
• Ensures overall colleague scheduling is optimal to meet customer demands.
• Provides ownership/oversight of complex daily operational/administrative duties.

Skills

Leadership

Coaching

Customer service

Analytical skills

Communication

Microsoft Office

Notary License

Education

Undergraduate degree or equivalent experience

Tools

NMLS

Job description

TD Bank in Montpelier, Vermont, is actively seeking a Store Manager I to lead a store portfolio and deliver a legendary customer and employee experience. You will drive deposits, loans and fees while coaching the team and partnering with Specialists to deepen customer relationships.

The role requires an undergraduate degree or equivalent experience, 3+ years in retail or financial services, and strong leadership and analytical skills.