Store Manager (All US Store Locations Except AK, CA, CO, NY & WA)

zumiezstores; Washington; On-site; USD 60,000 - 90,000; Full time

Job summary

Zumiez is seeking a Store Manager in Washington to oversee all store operations, drive sales, and lead a high-performing team. You will manage staffing, training, and daily activities to ensure exceptional customer service and profitability.

This role requires travel for mandatory training and events from time to time, with a focus on visual merchandising and brand standards.

Qualifications

• Successful retail management experience.
• Collaborative team leadership.
• Proven ability to drive store profitability.
• Demonstrated ability to recruit, hire, train and develop future leaders.
• Excellent problem-solving ability and communications skills.
• Commitment to outstanding customer service.

Responsibilities

• Maximize personal and store sales results in a high-pressured environment through selling, merchandising, and covering zones.
• Run a sales floor, motivate and train staff, engage with customers and lead store projects.
• Responsible for store profitability.
• Monitor inventory levels, facilities and other assets.
• Minimize loss through team motivation and customer service and managing operations.
• Manage payroll by writing schedules based on hours to maximize sales.
• Analyze store-level reports to identify new strategies for maximizing results.
• Guide Assistant Managers and Sales Associates in recruitment and development of a diverse team.
• Develop top performers and evaluate performance using Zumiez tools and programs.
• Ensure implementation of visual merchandising standards.
• Grow the Zumiez selling culture and ensure service is prompt and knowledgeable.
• Travel domestically for mandatory training and meetings.
• Support Zumiez marketing events.
• Other duties as assigned.

Skills

Retail leadership

Sales optimization

Team development

Customer service

Job description

Job Title: Store Manager
Department: Store Team
Reports To: District Manager
Effective Date: Updated August 2021

POSITION PURPOSE

The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals

JOB DUTIES & RESPONSIBILITIES

• Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
• Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
• Responsible for store's profitability.
• Monitor inventory levels, facilities and other assets.
• Minimize loss through team motivation, customer service and managing operations.
• Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
• Analyze store-level reports and identify new strategies for maximizing results.
• Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
• Develop top performers and consistently evaluate performance using Zumiez tools and programs.
• Ensure implementation of visual merchandising standards.
• Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
• Travel to, attend, and participate in mandatory training events and meetings, domestically.
• Support Zumiez marketing events.
• Other duties and project as assigned based on company and store needs.
• Availability to work any day of the week.

JOB REQUIREMENTS & QUALIFICATIONS

• Successful retail management experience.
• Collaborative team leadership approach.
• Proven ability to understand and drive store profitability.
• Demonstrated ability to set standards and hold team members accountable.
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
• Excellent problem-solving ability and communications skills.
• Ability to develop and maintain open and positive relations within the local community.
• Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to move in and around stores to access, or position merchandise.
• Ability to climb ladders.
• Ability to move or lift freight boxes weighing up to 50 lbs.
• Ability to travel 10-15 days annually to attend mandatory training events and meetings. Travel may require commercialair or automobile travel, depending on event location.

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