Store Manager (AK, CA, CO, NY, and WA Store Locations Only)

zumiezstores; Washington; On-site; USD 60,000 - 90,000; Full time

Job summary

zumiezstores stores seek a Store Manager to lead a team in Washington, driving sales, service, and profitability. You will supervise staff, monitor inventory and operations, and ensure visual standards while promoting a strong customer experience.

The role requires dynamic leadership, effective coaching, and the ability to respond to business needs. Travel for training and events is expected as part of this position.

Qualifications

• Experience leading retail teams and driving store profitability.
• Ability to recruit, hire, train, lead, motivate and develop future leaders.
• Strong problem-solving and communications skills.
• Commitment to outstanding customer service and community relations.

Responsibilities

• Maximize personal and store sales through selling, merchandising, and zone coverage.
• Lead a sales floor, motivate and train staff, engage customers, and execute store projects.
• Protect store profitability and monitor costs and assets.
• Monitor inventory levels, facilities, and other assets.
• Reduce loss by focusing on service and operational controls.
• Schedule payroll to maximize sales potential based on team strengths.
• Analyze store reports to identify new strategies for results.
• Guide Assistant Managers and Sales Associates in recruitment and development.
• Develop top performers and evaluate performance using Zumiez tools.
• Ensure visual merchandising standards are implemented and maintained.
• Grow store sales culture and enable prompt, knowledgeable service.
• Travel domestically for mandatory training and meetings.
• Support Zumiez marketing events and initiatives.
• Perform other duties as assigned.

Skills

Retail management

Team leadership

Profitability driving

Accountability

People development

Problem-solving

Community relations

Customer service

Job description

Job Title: Store Manager

Department: Store Team

Reports To: District Manager

Effective Date: Updated August 2021

POSITION PURPOSE

The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals

JOB DUTIES & RESPONSIBILITIES

• Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.
• Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.
• Responsible for store's profitability.
• Monitor inventory levels, facilities and other assets.
• Minimize loss through team motivation, customer service and managing operations.
• Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.
• Analyze store-level reports and identify new strategies for maximizing results.
• Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.
• Develop top performers and consistently evaluate performance using Zumiez tools and programs.
• Ensure implementation of visual merchandising standards.
• Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.
• Travel to, attend, and participate in mandatory training events and meetings, domestically.
• Support Zumiez marketing events.
• Other duties and project as assigned based on company and store needs.

JOB REQUIREMENTS & QUALIFICATIONS

• Successful retail management experience.
• Collaborative team leadership approach.
• Proven ability to understand and drive store profitability.
• Demonstrated ability to set standards and hold team members accountable.
• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
• Excellent problem-solving ability and communications skills.
• Ability to develop and maintain open and positive relations within the local community.
• Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to move in and around stores to access, or position merchandise.
• Ability to climb ladders.
• Ability to move or lift freight boxes weighing up to 50 lbs.
• Ability to travel 10-15 days annually to attend mandatory training events and meetings. Travel may require commerical air or automobile travel, depending on event location.
• Availability to travel 10-15 days each year and ability to work any day of the week.
• Must be fully vaccinated against COVID-19 or have a documented need for an accommodation certified by a medical professional or a properly documented need for a religious accommodation.

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