Store Manager - Ala Moana

ANINE BING; Honolulu (HI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their new location in Ala Moa. This role is pivotal in creating an exceptional client experience and developing a high-performing team. The ideal candidate will have a strong leadership background in luxury retail, with a focus on customer relationships and sales management. You will be responsible for fostering a culture of loyalty among clients while collaborating with the community to enhance brand presence. This is an exciting opportunity to influence a flagship store's success and create memorable experiences for customers.

Qualifications

• 5+ years of leadership experience in luxury retail.
• Exceptional interpersonal and customer service skills.

Responsibilities

• Lead team to deliver exceptional in-store experiences.
• Analyze KPI reporting to drive performance goals.

Skills

Leadership

Customer Service

Sales Management

Coaching

Interpersonal Skills

Problem Solving

Adaptability

Tools

Microsoft Office

G Suite

Job description

ANINE BING is looking for a Store Manager to lead our new Ala Moa location.

The Store Manager is the ultimate ambassador for ANINE BING, who embodies the values of our Brand, fosters an elevated and progressive team environment, develops an exceptional sense of community and client experience, and leads by example to exceed company objectives with integrity and refinement.

The Store Manager is a strategic, creative, and people-oriented leader who is motivated to exemplify the DNA of ANINE BING in approach and work ethic. The ideal candidate is determined to win and committed to developing a high performing team that is well equipped to consistently deliver results and set the tone for their location.

Responsibilities Include:

• Client Experience: lead ASM, Stylists, and Operational support to consistently deliver an exceptional & luxurious in-store experience.
• Client Development: Foster a Clienteling Mindset, driving business through appointment selling and developing a culture of loyal repeat clients within the store.
• Business Acumen: analyze KPI reporting to understand business results and create strategies to drive performance goals & objectives.
• Team Development: take ownership of hiring top talent and ongoing training/development of the team to deliver expectations within a Flagship Store setting.
• Local Partnerships: Collaborate with the HQ retail team to strategically plan community events for the store. Be the community ambassador for your respective market, build relationships with community partners and friends of the brand, and plan seasonal partnerships or events.
• Merchandising: Maintain a clean and organized presentation of the sales floor and stockroom. Support visual merchandising standards and seasonal directives. Partner with Buying and Planning teams to ensure on-hand assortment is conducive to the needs of your business.
• Operations: Responsible for overseeing all store operations; set a plan to ensure daily operation expectations are achieved. Manage monthly store supply budget & ordering, support the online fulfillment process, and oversee the general functionality of the FOH/BOH spaces.

Requirements:

• 5+ years of leadership experience in the luxury or advanced contemporary market.
• Exceptional interpersonal and customer service skills, leader in creating and fostering customer relationships.
• Proactive and positive handling of customer concerns, demonstrating a customer-centric approach.
• Proficient in managing and achieving sales goals, budgeting, and retail math.
• Strong coaching and performance management abilities with experience focusing on building and maintaining client relationships and teaching team members.
• Highly motivated, goal-oriented, and adaptable to a fast-paced environment, with a positive and engaging leadership style.
• Tech savviness and experience using Microsoft Office (Excel, Word) & G Suite (Google Docs, Sheets, etc.).