Store Manager

Jobtailor; Williamsburg (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Crocs, Inc. in Williamsburg, VA is seeking a Store Manager to lead daily retail operations, drive sales, and deliver exceptional customer experiences. You will manage the floor, backroom, pricing, loyalty initiatives, and brand standards while coaching a team to meet performance targets.

The role requires 4+ years in retail with store leadership experience, a flexible schedule including nights and weekends, and a strong focus on results in a fast-paced environment.

Responsibilities

• Lead daily retail operations including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Share product and brand knowledge with consumers
• Adhere to Asset Protection, shortage prevention, inventory control, and compliance policies

Job description

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns while demonstrating Crocs, Inc. core values
• Drive recruitment and staffing efforts, including anticipating seasonal needs
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own and lead daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Share product and brand knowledge with consumers
• Adhere to Asset Protection, shortage prevention, inventory control, and compliance policies

Requirements

• Must be 18 years or older
• 4+ years of retail experience; prior Store Manager experience preferred
• Flexible schedule including nights, weekends, holidays, and extended hours
• Regular attendance and punctuality
• Desire to succeed in a high-growth, fast-paced retail environment
• Proven ability to inspire and empower teams while driving performance and achieving results
• Exceptional written and verbal communication skills
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to be on feet for a minimum of 8 hours per shift and continuously move around the store
• Ability to read and comprehend instructions, reports, computer/register screens, and input information into a computer

Core Competencies

Demonstrates strong leadership in retail operations, driving sales and customer service metrics while fostering a positive team culture. Possesses extensive retail experience with a focus on recruitment, inventory control, and compliance.

Highest-signal resume keywords

• Retail Management
• Sales Performance
• Team Leadership
• Customer Service Excellence
• Inventory Control

ATS Optimization Keywords

Hard Skills

• POS Management
• Stockroom Organization
• Pricing Execution
• Markdown Execution
• Loyalty Program Growth
• Merchandise Movement
• Inventory Control
• Compliance Adherence
• Product Knowledge
• Retail Operations

Soft Skills

• Exceptional Communication
• Team Empowerment
• Feedback Sharing
• Positive Team Culture
• Adaptability

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Retail Experience
• Store Manager
• Consumer Experience
• Asset Protection
• Shortage Prevention