Store Manager

Goodwill Industries International, Inc.; Oakland (CA); On-site; USD 69,525 - 84,975; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement fund

Professional development training

Flexible healthcare spending account

Mental health and wellbeing support

Job summary

Goodwill Industries International, Inc. is seeking a Retail Store Manager in Training (MIT) in Oakland, California. This role involves completing a comprehensive training program designed to prepare the MIT for the Store Manager position through hands-on experience in various retail operations.

The ideal candidate should have a High School Diploma, two years of retail management experience, and strong leadership skills. Full-time employees enjoy benefits including medical and dental insurance, a retirement fund, and professional development training.

Qualifications

• Two years’ experience in retail management, preferably in a thrift setting.
• One year of customer service experience.
• Ability to speak and read English proficiently.

Responsibilities

• Develop and execute retail operations plans to achieve goals.
• Coordinate with the Retail District Manager on strategic plans.
• Ensure payroll and operating costs are managed within budget.

Skills

Leadership

Retail Management

Customer Service

Financial Reporting

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Location: 3525 Macarthur Blvd, Oakland, California, 94619

Pay Range: Minimum $77,250.00. Monthly bonus available based on performance after the training program is completed.

Position Description

The Retail Store Manager in Training (MIT) will complete a comprehensive training program at one of our training locations. The program is designed to prepare the MIT for the Store Manager role through hands‑on experience in all aspects of our retail operations, rotating through key positions, learning company policies, operational procedures, and management techniques. Upon successful completion of the program, the MIT will transition into a full‑time Store Manager, taking full responsibility for their own retail store location.

Key Responsibilities

• Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back‑stock) daily to meet sales budget targets.
• Ensure payroll costs and operating costs are managed within budget.
• Ensure Team Members deliver excellent customer service to donors and customers.
• Ensure store locations are clean, well‑kept, and reflect the Goodwill brand.
• Partner with community businesses and organizations to promote the Goodwill mission.
• Maintain regular and consistent in‑person attendance and serve as a Goodwill ambassador to the community.
• Transfer to different stores as business needs require and cover shifts at various locations.
• Ensure all Team Members are well‑trained and fulfill their duties, including donation attendants sorting and processing donations.
• Ensure the production team processes, prices, and displays product per company standards to achieve store goals.
• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development) to ensure compliance with policies, procedures, and regulations.
• Build a high‑performing team and manage performance, coaching, discipline, performance improvement plans, and annual reviews.
• Staff, compensate, and develop Team Members, ensuring the Assistant Store Manager effectively manages retail store associates.
• Play a critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

Key Competencies / Enabling Attributes

1. Leading Your People: Effectively engage and inspire others, creating a high‑engagement environment, building diverse partnerships, and fostering a foundation of trust.
2. Leading Performance: Deliver high performance results through effective decision‑making, planning, and execution; manage performance and results, make sound and timely decisions, and surpass customer expectations.
3. Leading the Business: Possess knowledge and expertise to lead operations, deliver results, control budget, and drive business growth; apply business and financial reasoning, act strategically, and embrace change and innovation.

Minimum Qualifications

• High School Diploma or equivalent.
• Two years’ experience in retail management, preferably in a thrift setting.
• One year of customer service experience.
• Understanding of financial metrics, reporting, and budget management.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check, as applicable.
• Ability to speak and read English proficiently.
• Reasonable accommodation may be provided to qualified individuals with disabilities.
• Reliable transportation is required to perform daily tasks such as bank deposits, assisting at other stores, and attending training and development classes.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Full‑time employees receive medical, dental, and vision insurance, a retirement fund, professional development training, commuter benefits, a flexible healthcare spending account, and a mental health and wellbeing employee assistance program.

Equal Opportunity Employment

Goodwill of the San Francisco Bay is an equal‑opportunity employer. Qualified applicants are considered without regard to race (including traits associated with race, such as hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other characteristic protected by applicable federal, state, and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.